ITIL® 4 Foundation
- Provide a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world;
- Reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices;
- Provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
- Module 1: Introduction
- Module 2: Dimensions and Principles
- Module 3: Service value chain and Continual Improvement
- Module 4: Management Practices overview
- Module 5: Service Management Practices detailed
18h
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